Learning Experience & Multimedia Producer (Hybrid)

Community Association Management | Full time
Learning Experience and Multimedia Production Specialist

Charlotte, United States | Posted on 07/02/2026
At Community Association Management, we believe that

communities deserve better

— and we’re on a mission to deliver just that.
With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause:

supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.
Job Description

At

Community Association Management , webelieve education helps communities succeed. Our WHYis to creatively find solutions and overcomechallenges so we can work together to advance thecommon cause.

Through HOA University, we are building a modernlearning experience that helps HOA board memberslearn, lead, and serve their communities withconfidence. As the

Learning Experience &Multimedia Production Specialist , you’ll helpturn that vision into practical, engaging onlineeducation for the volunteer board members andcommunities we serve.

About the Role
The

Learning Experience & MultimediaProduction Specialist

supports the development,production, and ongoing growth of our board membereducation and leadership development platform.

This role is responsible for transforming approvedcourse materials, written procedures, subject matterexpertise, and training concepts into polished onlinecourses, AI-generated video lessons, downloadableresources, quizzes, certificates, webinars, andlearner-friendly educational experiences.

This is a hands-on production and platform role. Theright person will be comfortable working in learningplatforms, using AI video tools, organizing coursecontent, applying brand standards, and helping createa consistent, professional learning experience fromstart to finish.

What You’ll Do
Course Production
Build and publish courses, learning paths, bundles,quizzes, certificates, and downloadable resources in

LearnWorlds .

Convert approved scripts, guides, procedures, andsubject matter input into engaging online learning experiences.

Organize courses so they are easy for board membersto follow, complete, and revisit.

Support the development of 5–7 minute video lessons,course guides, checklists, templates, worksheets, andknowledge checks.

Maintain course catalogs, tags, descriptions,metadata, and learner-facing course pages.

AI Video & Multimedia Production
Create educational videos using

Synthesia

andother AI-assisted video tools.

Build and maintain branded video templates, intros,outros, thumbnails, captions, transcripts, and visual standards.

Produce graphics, visual aids, worksheets, handouts,and course materials that align with CommunityAssociation Management and HOA University brand standards.

Record, edit, and organize webinar content for future use.

Ensure video lessons are clear, professional,accessible, and consistent across the HOA University platform.

LearnWorlds Platform Administration
Maintain the HOA University learning platform,including courses, users, access levels, certificates,and reporting.

Assist with learner onboarding, user experienceimprovements, and course navigation.

Support public course access, client companionlessons, subscription offerings, and futurecertification programs.

Monitor learner engagement, completion rates, quizperformance, and certificate activity.

Recommend platform improvements that make learningeasier, clearer, and more valuable for board members.

Instructional Design Support
Help structure courses around clear learningobjectives and practical outcomes.

Improve educational content for clarity, engagement,and retention.

Work with subject matter experts to turn complex HOA,governance, operations, and management topics intoplain-language learning.

Support a consistent course structure across HOAUniversity, including lesson flow, review questions,summaries, and downloadable resources.

Identify when content needs review by legal,accounting, insurance, reserve, operations,technology, or other subject matter experts.

Brand & Quality Control
Maintain a consistent look, tone, and learnerexperience across HOA University materials.

Apply Community Association Management and HOAUniversity brand standards to courses, videos,graphics, certificates, and resources.

Use a voice that is professional, approachable,supportive, and clear, consistent with the company’sbrand guidance. The brand materials emphasize beinghuman, professional, supportive, and expert, with apersonable, approachable, and trustworthy tone.

Review course materials for formatting, accuracy,grammar, accessibility, and consistency before publishing.

Help ensure HOA University reflects the same standardof service and professionalism that CommunityAssociation Management provides to its clients.

Cross-Functional Collaboration
Work closely with the Training & DocumentationTeam, Marketing, Business Development, OperationsLeadership, and Executive Leadership.

Partner with subject matter experts to gather input,clarify details, and prepare content for production.

Support marketing and business development withlearner-facing course descriptions, platform pages,and promotional content.

Assist with the continued improvement of the BoardResource Center and alignment between Board ResourceCenter materials and HOA University courses.

Requirements

What You’ll Bring
3–5 years of experience in one or more of thefollowing areas:

Learning management systems

Multimedia production

Educational technology

Video production or editing

Experience building or managing courses in an LMS oronline learning platform.

Experience with

LearnWorlds , or the ability toquickly learn and manage the platform.

Experience with

Synthesia , HeyGen, Canva,Camtasia, Articulate, Adobe Captivate, or similarcourse/video production tools.

Comfort using AI-assisted tools to improve speed,consistency, and content production quality.

Strong writing, editing, organization, and projectmanagement skills.

Ability to take complex information and make itsimple, practical, and easy to understand.

Strong attention to detail and commitment to brand consistency.

Ability to manage multiple projects independentlywith limited direction.

Comfort working with leadership, subject matterexperts, and cross-functional teams.

Knowledge of HOA operations, board governance,community association management, or relatedterminology is a plus.

Preferred Experience
Experience producing:

Educational videos

AI-generated training videos

Webinars

Certificates or certification programs

Quizzes and assessments

Downloadable guides, checklists, worksheets, or templates

Experience with:

LearnWorlds

Synthesia

Articulate

ChatGPT or similar AI tools

Basic website or landing page content management

Learning analytics and learner engagement reporting

Adult learning principles

Full-time, 40 hours per week, Monday–Friday.

Primarily office-based or hybrid, depending oncompany needs.

May require occasional extended hours to supportcourse launches, webinars, or special training initiatives.

Occasional travel may be required for meetings,events, or content production.

Success in This Role
During the first 12 months, success will be measured by:

Successful launch and continued growth of HOA University.

Number of courses, lessons, videos, guides, quizzes,and certificates developed and published.

Consistency and quality of the learner experience.

Effective use of LearnWorlds and Synthesia to createa scalable course production process.

Learner engagement, completion, satisfaction, andcertificate activity.

Improved organization and accessibility of boardeducation resources.

Positive feedback from leadership, subject matterexperts, and learners.

Join Our Mission
This is an opportunity to help build somethingmeaningful from the ground up.

If you enjoy learning technology, video production,clear communication, and helping people understandcomplex topics, this role gives you the chance to makea lasting impact. Together, we can help board memberslearn with confidence, lead with clarity, and buildstronger communities.

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.

#J-18808-Ljbffr