Communications Support Internship

Internship Opportunity

Classification Title: OPS Intern or Student Intern
Job Description: UF Information Technology (UFIT) is currently seeking a talented and highly motivated, part-time Communications Support Intern to join ICT, a unit within UFIT, for a year-long appointment. The intern will be responsible for supporting the setup, troubleshooting, and deployment of Cisco VoIP devices, performing analog troubleshooting and repairs, and maintaining thorough documentation of deployed devices across campus.
Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community. Based in Ayers Medical Plaza, the UFIT Communications Support team consists of four experienced infrastructure technicians and one Customer Service Representative. Together, they manage and support the comprehensive Cisco VoIP phone network across campus and within UF Health, along with analog devices, voice gateways (VGs), and essential emergency notification equipment, including classroom speakers, elevator phones, and all Blue Light Emergency phones on campus. The team also supports UF REC sites off-campus, collectively maintaining approximately 23,000 devices.
Some key responsibilities and characteristics of this position are:
Assist in phone configuration changes.
Assist in the physical setup for new phone deployments.
Assist in documentation for new phone deployments and phone updates.
Assist in troubleshooting VoIP and analog issues.
Expected Salary: $15.00 per hour
Required Qualifications: MUST BE AT LEAST 18 YEARS OF AGE UF Student Assistant This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. OPS Intern Must have a high school diploma or equivalent.
Preferred: The ideal candidate will possess the following education, experience, and skills: Proficiency with Microsoft Excel Exemplary communication/customer service skills Team collaboration Attention to detail Problem-solving skills
Special Instructions to Applicants: A Level 2 Criminal Background Screening is required. Work visa sponsorship is not available for this position. This is not a remote work position and is located in Gainesville, FL. Applicants are required to submit with their application: Cover Letter Resume or CV Professional References (Minimum of 3) Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: Yes