Program Supervisor - Caswell

Position Purpose
The Program Supervisor directly supervises Direct Support Professional staff; assures proper implementation of The Phoenix Residence policies and procedures; supervises and assists in the coordination and implementation of Coordinated Service and Support Plans/Individual Program Plans, which include programs in activities of daily living, community integration, socialization, health management, etc. Completes functions as the program's Designated Coordinator and/or works in conjunction with the designated QIDP in the implementation and monitoring of individual program plans. This is an hourly position.

This person will spend 40-50 hours each pay period working the floor, consisting of filling in shifts when open and then completing the manager duties for the remaining 30-40 hours left in the pay period.

Responsibilities
The Program Manager is responsible for the overall operation of one ICF‑DD.

Management

Is responsible for the training, supervision, evaluation and management of the House Supervisor and Direct Support Professional staff.

Assures 24‑hour coverage of the home and monitors services across multiple shifts, maintaining staffing levels according to budgetary and safety guidelines and policies.

Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.

Completes audits as required to oversee and monitor services.

Individual Services

Performs, oversees and trains direct care duties for individuals living in the home.

Develops, implements and monitors individualized Program Plans, trains staff on their implementation and facilitates individual meetings.

Completes QIDP duties according to regulatory requirements.

Advocates for the needs of the individuals residing within the home.

Manages individuals' finances per established procedures.

Completes household operations, including cooking, cleaning, laundry, ordering groceries and supplies as necessary.

Identifies and responds to individual needs in emotional and social areas; intervention does not constitute psychotherapy.

Performs tasks that fall within Category II of infection control, which may include exposure to blood, body fluids or tissue.

Safety

Adheres to all safety policies and procedures, fostering awareness and actions that promote a safe living and working environment.

Follows established lifting and transfer guidelines and trains others in proper lifting techniques and body mechanics.

Regulation Compliance

Understands, implements, and complies with all policies, procedures and philosophy of PRI and all rules and regulations of licensing agencies.

Has working knowledge of rules and regulations including but not limited to Rule 245D, Rule 10, 185, Positive Support Rule, Supervised Living Facility Regulations, Life Safety Code, Food and Beverage, funding rules and employment laws.

Fiscal Integrity

Participates in fundraising efforts to assure fiscal integrity of the organization, including annual fundraising events, mass mailings, capital campaigns, planned giving and grant writing.

Development Of Position

Attends all mandatory in‑services and meets annual training requirements.

Takes on extra projects and participates on at least one committee, and other committees as necessary.

Customer/Human Relations

Communicates effectively with individuals, staff, supervisors, families, interdisciplinary team members and other customers verbally and in writing.

Displays cooperative, supportive and positive conduct and presents self as an effective role model in representing The Phoenix Residence.

Qualifications

High School Diploma required.

Minimum of 2 years supervisory or management experience, or a four‑year BA or BS degree in a related field (sociology, psychology, social services, etc.).

Ability to assist with completing Qualified Intellectual Disabilities Professional (QIDP) duties as needed; QIDP preferred.

CPR, First Aid and Trained Medication Passer certified within sixty days of employment.

Holds a valid driver’s license and maintains a safe driving record to operate company vehicles; trained to drive Phoenix owned vehicles within sixty days.

Maintains a flexible schedule. This position includes 44 hours of direct support care per pay period and may include weekends and holidays.

Responsible for 24‑hour on‑call coverage and responds to issues as necessary.

Excellent problem‑solving, decision‑making and organizational skills.

Ability to read, write and speak English adequately to respond to individual needs.

Communicates effectively both verbally and in writing; listens accurately and responsively; reviews e‑mail daily.

Ability to see and hear to make assessments.

Ability to frequently lift up to 75 pounds, including lifting objects and/or transferring individuals.

Ability to sit, stand, stoop, bend, reach and push/pull wheelchairs.

Ability to respond to emergencies in accordance with procedures and guidelines.

Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and uses a computer for required documentation, communication, time‑keeping and other assessments.

Ability to operate and maintain household, office and facility equipment.

Eligible to be employed full time.

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