Tech-L1-CU3D00-Depot Dept. III

Summary
The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all in one devices.

Essential Duties and Responsibilities

Diagnose and repair laptops.

Troubleshoot and diagnose computer systems hardware and software.

Manually examine and repair computer hardware and peripheral components.

Take apart and reassemble computer components and parts.

Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable.

Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system.

Set up computer systems and hardware, and install or reinstall software programs for computer users.

Reach daily Units per hour metrics – minimum KPI standards of 1.49 or above (able to meet within 90 days of employment).

Perform other duties as assigned.

Warehouse Efficiencies

Builds and maintains a positive work environment supported by open feedback and two‑way communication at all levels.

Keep warehouse organized and clean at all times.

Team Building / Leadership

Maintain a positive work environment while supporting company culture.

Foster a healthy and safe work environment, focusing on the well‑being of all associates.

Qualifications

Working towards completing A+ certification.

Still attending tech school.

Solid 2 to 3 years of repair experience.

Experience in low production PC type environment.

Experience with 1-2 OEMs.

Knowledge of simple or repetitive component replacement such as LCD or HDD for multiple commodities.

Working knowledge of Dell, HP, Toshiba, Apple, and Acer products.

Basic computer skills, including Microsoft Office Word, Excel, PowerPoint, etc.

Essential Skills

Ability to clearly organize and categorize work priorities to complete work.

Ability to read and follow written instructions and ideas.

Repeated and coordinated use of hands, wrists, and fingers to use a computer keyboard and other small handheld tools.

Hands‑on and have ambition with the drive to succeed – makes things happen.

Goal oriented and accustomed to achieving results through teamwork.

Identify and resolve problems in a timely manner.

Reach daily KPI/hour metrics – minimum KPI standards of 1.25-1.8 (able to meet within 90 days of employment).

Gather and analyze information skillfully.

Competencies

Shows determination to achieve excellent results.

Finds better ways.

Demands top performance.

Inspires commitment.

Working Conditions
Must tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse: hot in summer, cold in winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 25 pounds.

SMS InfoComm Corporation is an equal‑opportunity employer. Diversity and Inclusion are the foundation of our culture.

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