Product Manager - Chicago / Jersey City

Bank Teller Position
The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals.

Responsibilities include:

Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name when possible, and thanking them for doing business with the bank.

Execute financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.

Listen carefully to the client and willingly assist with any questions or problems the client has.

Make sure all needs are met before concluding the transaction, making the client feel their time is being valued without being rushed.

Show initiative, empathy and proactively prevent and handle problems with clients while assisting other tellers as well.

Effectively execute all service and referral routines to deepen client relationships.

Additional responsibilities may include coaching, mentoring and leading tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

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