Supporting the Bureau of Justice Assistance's Public Safety Officers' Benefits Program, the full-time remote Customer Resource Specialist will manage case files, provide proactive updates, and ensure timely follow-ups with survivors, injured officers, and agencies regarding death, disability, and education claims.
Key responsibilities
Serve as the secondary point of contact for customers and the Government regarding PSOB claims
Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal while ensuring accuracy and consistency
Conduct follow-ups with applicants and agencies within 24 hours of initial contact, providing proactive customer service
Required qualifications
High school diploma or higher
1+ years of benefits/claims specific experience
U.S. citizenship meeting the DOJ Residency Requirement
Ability to pass a Government security background investigation
Home office within the United States equipped with appropriate internet and telephone service
Customer Resource Specialist
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time