Luxury Fashion and Timepiece Manager
Reports To: General Manager or Assistant General Manager. This supporting management position within Jared Jewelers stores aims to achieve store and individual sales goals by providing superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands.
Minimum Requirements
- Meet or exceed three of the five performance standards; sales must be one of the three.
- No Code of Conduct written counseling within the past six months.
- DCA certified.
- Minimum six months with company or similar experience level with another company.
- Completion of Signet Learning Portal minimum training requirements module and quiz with passing score.
Responsibilities
- Serve guests and promote store and personal sales (40% time allocated). Consistently attain sales and performance standards, special event and store promotion results. Promote an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
- Provide an exceptional guest experience by keeping with the guest’s agenda and providing proper follow‑up using the Clienteling system. Consistently monitor the flow of guests and assist with matching the appropriate team member with the guest.
- Supervise fashion merchandise categories and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated). Oversee implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while attaining product knowledge on other merchandise categories.
- Become the subject‑matter expert on all fashion and timepiece merchandise to train team members on features, benefits, quality, warranties, services, and procedures of each brand and collection.
- Operate as a point of contact with vendor partners and be responsible for successful completion of all vendor trainings, eLearning and incentive submissions.
- Review weekly fashion and timepiece reporting and evaluate areas of opportunity. Coordinate with management to develop effective training plans.
- Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals and updates related to team members.
- Communicate to the General Manager all pertinent information regarding team members, security concerns, merchandising needs, etc.
- Respond to guest complaints promptly and courteously with the General Manager.
- Assume other essential responsibilities aligning with Signet’s Core Values, ensuring regular attendance, adherence to company policies, maintaining security awareness, and performing other duties as assigned.
Required Skills and Abilities
- Lead by example, attaining daily performance standards, event goals, and store promotions.
- Positive, enthusiastic, teamwork-oriented work style, exhibiting Core Values.
- Analytic thinking and reasoning.
- Ability to train and develop team members and conduct store training meetings.
- Professional approach and image.
- Tactful, friendly manner when dealing with people.
- Plan, organize, follow up and supervise work of others.
- Excellent verbal and written communication skills, including phone etiquette.
- Accountability, decision‑making, delegation, and follow‑up.
- Reliability and dependability.
- Operate all sales‑related equipment.
Physical Demands
Must stand for long periods, reach with hands and arms, move between display cases, handle merchandise, sit, stoop, kneel, crouch, lift and move up to 10 pounds, and maintain visual acuity to discern quality differences.
Work Schedule
As required by store: evenings, weekends, and three nights per week. Sundays alternating or as needed, and additional hours during special events and key selling times.
Equal Opportunity Employment
Signet Jewelers is an equal‑opportunity employer committed to promoting diversity at all levels. All qualified applicants will receive consideration for employment.
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