Job Summary
We are looking to hire a Client Servicing Executive for our e‑commerce business Whataportrait.com, preferably based in Mumbai’s western suburbs. The role is email/chat‑oriented – no voice calls. Office hours are 9:00 am to 5:30 pm.
Responsibilities and Duties
Develop and maintain existing client relationships via chat and email only.
Employ sales skills professionally to achieve targeted sales.
Communicate effectively with overseas clients to secure purchase commitments.
Identify, develop, and maintain relations with potential clients to drive billed revenue and meet set targets.
Liaise with vendors and contracted artists to complete assigned projects in a timely manner.
Ensure quality control and proofing of every completed project before sending to customers for approval.
Respond to customer inquiries via email efficiently and effectively.
Maintain knowledge of sales management, tracking, monitoring, reporting, and inquiry handling.
Collect customer feedback and reviews.
Required Experience, Skills and Qualifications
Excellent written communication.
Client servicing.
Quality control.
Client management.
Client relationship management.
Client communication.
Professional chat communication.
Sales experience.
Benefits
Training.
Mentoring.
Growth opportunities.
Full‑time position.
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