Multimedia Specialist II

Job Description
Multimedia Specialist II. Designs, plans, installs, debugs, troubleshoots, refines and supports highly complex audiovisual software and hardware for classrooms, lecture halls, and conference rooms in a timely manner without the need for management approval. Responds to tier two and tier three service requests in a timely fashion. Evaluates equipment, components and software for new solutions to complex systems and advises faculty and staff on appropriate selection and use of audio‑visual equipment. Provides instruction and guidance for faculty and staff after installation. Follows up with customers and vendors to ensure smooth operations. May serve as on‑call support as needed. Coordinates video conference sessions and serves as a technical facilitator, ensuring equipment and space are prepared for learning and communication. Live‑streams, records learning sessions, and monitors, edits and posts results. May develop and design requirements and prototypes for improving video conference service. Develops strategies for implementing multimedia technology across a range of programs and initiatives, including systems and procedures to enhance classroom teaching and lecturing. Recognizes system limitations and coordinates changes regarding equipment modification or replacement. Considers adaptations to current workflows and communicates with faculty, staff, and management.

Qualifications

Required: High school diploma and three years of relevant experience. Appropriate vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred: Bachelor’s degree and four years’ experience.

Knowledge of classroom equipment/technologies.

Exceptional interpersonal and communication skills (oral and written, American English).

Customer‑centric focus.

Knowledge of current and emerging technologies (PC desktop common applications, internet and educational technology techniques).

Ability to work independently and motivated to develop opportunities.

Ability to organize and manage complex activities and to complete assignments in a timely fashion with attention to detail and accuracy.

Project management skills.

Crestron design and troubleshooting skills.

Knowledge of audiovisual, educational technology systems and standards, and project management fundamentals. Requires demonstrated abilities and experience in classroom technology and room automation technology.

Experience interacting with faculty and staff as well as vendors in sensitive situations. Requires judgment in human relations skills to interface and communicate in an articulate manner with faculty, administrators, and academic personnel.

Strong verbal and written communication skills.

Benefits
Pay range: $22.03–$23.46 per hour. Level II background check required. Veteran’s preference is applied where eligible. The University of Florida is an Equal Employment Opportunity Employer.

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