Video Monitoring Technician - Spaulding

Primary Location: Spaulding Hospital Cambridge
Shift: Shift

Key Responsibilities

Provides continuous observation and surveillance of assigned patients.

First line of action is to verbally redirect the patient from engaging in at‑risk behaviors.

Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate).

Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

Demonstrates understanding and proficiency of the use of the Video Monitoring (VM) software.

Maintains visual observation at all times.

Verbally redirects patient over digital 2‑way audio device in patient room.

Immediately summons the nursing staff if the patient requires assistance.

Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patient’s individualized treatment plan as delegated by the RN.

Participates in hand‑off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.

Provides patient with explanations as necessary, but does not consult or provide opinions.

Demonstrates behaviors in line with Service Excellence.

Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.

Participates in a collaborative identification and reporting of patient safety issues.

Assures patient environment safety.

Seeks assistance with removal of any potential safety hazard from room and reports findings to RN.

Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

Expectations while on Duty

Dedicated attention to observing patients with no outside distractions (no answering of phones unless calls to monitor station, etc.).

Stay connected with audio by never taking off the headset.

Never leave monitor station unattended; if you need to step away, call for backup first.

No food or drink in patient care areas.

Keep your workplace clean and tidy.

No cell phone use in patient care areas.

Maintain required documentation.

Education & Required Skills

High School Diploma / GED

Effective verbal, electronic and written communication skills using the English language.

Computer proficiency required; Microsoft Office applications preferred with ability to learn new software.

Maintain variable work schedule to meet department needs (evenings, nights, holidays, weekends, and travel).

Preferred Qualifications

Highly developed communications and interpersonal skills, working with a diverse population.

Work independently, be self‑directed and contribute as a member of a team.

Anticipate challenges and develop and implement strategies for addressing them.

High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Attention to detail.

Additional Job Description
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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