Commercial Lines Account Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brown's - 9170 Prince William Street, Manassas, VA, US

5 days ago Requisition ID: 1448

Salary Range: $65,000.00 To $75,000.00 Annually

About Brown’s Insurance Agency
Choice. Flexibility. Economy. Superior Protection. Founded in 1976, Brown's Insurance Agency has it all for you in one place - from our offices in Manassas and Richmond, Virginia, we serve the insurance needs of individuals, families and businesses throughout Virginia and many other states. As an independent insurance agent, we represent many top-rated insurance companies. Getting the right insurance protection, superior claim service when you need it, ultimate convenience, and the right price can seem like a tall order. But Brown's Insurance Agency makes it seem easy.

Position Summary
The Commercial Lines Account Manager is responsible for managing an assigned book of business while delivering exceptional customer service and supporting agency growth initiatives. This role focuses on client retention, account rounding, cross-selling, and identifying opportunities to strengthen client relationships and increase revenue. The Account Manager serves as a trusted advisor by proactively managing renewals, providing coverage recommendations, coordinating policy servicing, and ensuring a seamless client experience. This position also partners with producers, underwriters, and internal teams to support new business, marketing initiatives, and operational excellence.

Key Responsibilities
Client Relationship Management & Retention

Build and maintain strong relationships with clients through proactive communication and exceptional service.

Achieve or exceed agency retention goals by conducting regular outreach, account reviews, and client education.

Manage policy renewals, endorsements, coverage changes, and client inquiries in a timely and professional manner.

Identify opportunities to retain or recover canceled business when appropriate.

Ensure all client interactions are accurately documented within the agency management system.

Account Management & Growth

Conduct comprehensive account reviews to identify coverage gaps, emerging exposures, and opportunities for enhanced protection.

Recommend additional coverages, endorsements, and value-added insurance solutions.

Identify business written through other agents and proactively pursue account rounding opportunities.

Promote cross-selling opportunities, including Umbrella, Cyber Liability, Employment Practices Liability (EPLI), and other applicable coverages.

Support agency referral initiatives by encouraging client referrals and identifying new business opportunities.

Renewal Management

Prepare and conduct annual renewal reviews using agency renewal procedures.

Review upcoming renewals to evaluate coverage adequacy, pricing, eligibility for discounts, and potential exposure changes.

Collaborate with clients and carriers to minimize unnecessary remarketing through proactive account management.

Client Service

Provide responsive support for billing inquiries, claims assistance, certificates of insurance, audits, policy changes, and coverage questions.

Educate clients on available services, coverage options, and agency resources.

Maintain accurate client records, including contact information and policy documentation.

Set appropriate service expectations while delivering a high-quality client experience.

New Business & Quoting Support

Assist producers with quoting, marketing, binding, and onboarding new commercial accounts.

Submit new business opportunities promptly and follow established agency sales processes.

Maintain communication with underwriters to facilitate timely quotes and policy issuance.

Accurately document quoting activity, underwriting communications, and client expectations within Applied Epic.

File Management & Quality Assurance

Review new business submissions for completeness and accuracy.

Coordinate client onboarding and ensure required documentation is received.

Return incomplete submissions to producers or sales leadership for correction when necessary.

Maintain organized and compliant electronic client files.

Marketing & Agency Engagement

Support agency marketing efforts by participating in campaigns, branding initiatives, and promotional activities.

Contribute ideas for marketing content and community engagement.

Promote agency initiatives through professional networking and social media when appropriate.

Demonstrate a positive attitude, professionalism, and commitment to exceptional client service.

Continuously seek opportunities to improve workflows, efficiency, and service delivery through technology and best practices.

Foster collaborative working relationships with producers, underwriters, carriers, and fellow team members.

Perform additional duties as assigned.

Qualifications

High school diploma or equivalent required; Associate or Bachelor's degree preferred

Minimum of 3 years of commercial lines account management experience; prior experience servicing trucking accounts is a plus

Active Property & Casualty license required

Strong knowledge of commercial property and casualty insurance products, coverages, underwriting, and carrier markets

Experience using agency management systems, preferably Applied Epic

Proficiency with Microsoft Office Suite and other business technology applications

Excellent communication, organizational, time management, and problem-solving skills

Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment

Strong client service orientation with the ability to build trusted business relationships

Ability to work independently while collaborating effectively within a team environment.

Ability to pass a criminal background check, as permitted by law

Hours
Monday-Friday, 8:00am-5:00pm

Office Location
9170 Prince William Street, Manassas, VA 20110 (Hybrid Work Options Available)

Benefits

Vision Insurance

Company Paid Disability Insurance

Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

#J-18808-Ljbffr