Student Information Specialist (SIS)

Collegiate Admissions & Retention Solutions is growing and constantly looking for the brightest talent to join our team of contact center professionals. If you’re interested in joining our team, check in with our Human Resources department for recent openings and to apply.

Now Hiring – Student Information Specialist
JOB TITLE:

Student Information Specialist (SIS)

DIVISION:

CARS Admissions Assistance

DEPARTMENT:

Lead Qualification

REPORTS TO:

Call Center Director, Call Center Supervisor, Floor Supervisors

JOB SUMMARY

The SISs are responsible for handling inbound and outbound calls for prospective students. The SISs are the front-line representatives of the company and their main duty is to deliver quality in everything they do.

DUTIES AND RESPONSIBILITIES

Accurately deliver scripts to callers both inbound and outbound

Accurately disposition calls

Be completely familiar with all product knowledge at all times

Maintain a wrap up time of 3% or less daily

Arrive to work on time for all scheduled shifts

Consistently receive high QA scores

Duties and responsibilities are subject to change by the employer as the needs of the employer and requirements of the job change

SKILLS REQUIREMENTS

Articulate; strong verbal and written communication skills

Able to listen intuitively

Basic computer skills

Team player

Quick learner

Able to multi-task in a “think‑on‑your‑feet” Call Center environment

Prompt and reliable

As an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment based upon race, color, religion, age, sex, national origin, disability, genetic characteristics, or any other attribute or characteristic protected by law.

Now Hiring – Bilingual Student Information Specialist (SIS)
JOB TITLE:

Student Information Specialist (Bilingual)

DIVISION:

CARS Admissions Assistance

DEPARTMENT:

Lead Qualification

REPORTS TO:

Call Center Director, Call Center Supervisor, Floor Supervisors

JOB SUMMARY

We are seeking Bilingual customer service specialists to join our team! As a Student Information Specialist you will be responsible for the verification of a student’s information and providing general information about the college or university. You will be the first point of contact in helping others achieve their higher education goals!

DUTIES AND RESPONSIBILITIES

Deliver scripted information to callers (inbound and outbound)

Accurately disposition calls

Develop and maintain a knowledge base of all client schools

Consistently meet quality standards for call quality and procedures

SKILLS REQUIREMENTS

Fluent in both English and Spanish

Previous experience in a customer service orientated fieldExcellent verbal and written communication skills

Positive and professional demeanor

As an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment based upon race, color, religion, age, sex, national origin, disability, genetic characteristics, or any other attribute or characteristic protected by law.

Email
resume@collegiatersvp.com

Fax
205-313-2090

Mail

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