Associate, Brand Copywriter (Work from Home)

Associate, Brand Copywriter (Work from Home)
Retail Bank Keep Me Informed (KMI) is seeking a talented Brand Copywriter to join our team. The Copywriter performs a key process role of composing and editing communications while capturing the intent and any mandatory requirements deemed necessary by Legal and Compliance. Responsibilities include creating content for digital and direct mail communications, proofreading other team members' work, documenting audit requirements and obtaining approvals from various key partners. The Copywriter is also responsible for performing annual reviews of automated communications and carrying out other projects throughout the year, while monitoring and tracking campaigns as scheduled. This individual also closely partners with our process managers, Brand and Digital partners and leadership to execute work in a timely manner. Other responsibilities include capturing stakeholder and accountable executive reviews and facilitating compiling meetings to define intent and language. The right candidate will create a positive internal and external customer experience with their creative writing, attention to detail and problem-solving abilities.

Key Responsibilities

Create and update digital and direct mail servicing communications

Monitor and track campaigns throughout the creative process while providing guidance and influence as needed

Maintain and update templates and tools in accordance with Brand guidelines

Proofread peer content and provide editorial and design feedback

Help support and implement process improvement recommendations that focus on increased efficiency and reducing cost

Ensure communications remain in compliance with company policies and procedures and maintain internal audit document files

Communicate the creative details and timelines with all key stakeholders

Deliver quality work, on time, with exceptional attention to detail

Ad-hoc projects as assigned

Work from Home Technology Requirements

Secure home office environment that is free from background noise and distractions

Reliable private internet connection that is not supplied via cellular data or hotspot is required

A private network that is password protected where you have ownership or line of site sight to every device on the network

Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider

To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or U.S. territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

At least 2 years of experience in Technical or Professional writing

At least 2 years of experience working with Microsoft Office, Adobe and Google Suite products

Preferred Qualifications

Bachelor's degree in Communications, English, Marketing, or Journalism

At least 3 years of experience working in the financial industry

At least 3 years of Adobe Workfront experience

At least 3 years of Brand experience in multi-channel communications

At least 1 year of experience with Jira

EEO Statement
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation Information
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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