Fashion Advisor, Palo Alto

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:
We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will consistently provide a superior level of service to clients, increase conversion and retention, drive business revenue, and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales‑team and report to the Boutique’s leadership.

What impact you can create at CHANEL:

Lead the development of new customers, converting walk‑in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand

Optimize the client experience through providing clients with prompt, professional, warm and courteous service

Build genuine relationships with clients through thoughtful and consistent outreach

Demonstrate a can‑do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations

Take in repairs and maintain consistent follow‑up with clients regarding repairs and alterations

You are energized by:

The history and heritage of The House of CHANEL

Being truly service‑mindful

Utilizing your fashion expertise to inspire others

Building collaborative partnerships and relationships in a team‑focused environment

Fostering a meaningful client experience centered around inclusion and connection

Appreciation for art, beauty, and luxury

What you will bring to the team:

Ability to thrive in a team environment and work collaboratively

Understanding of, and passion for client experience

Excellent communication skills

Foreign language skills are preferred but not required

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

Minimum 3 years of related experience

Minimum High School Diploma

Ability to lift 15 lbs.

A flexible schedule with the ability to work late nights, weekends, and some holidays

Front of House Fashion: Full‑time in‑store and in‑person presence required to support client sales and client service deliver elevated client service to drive business results

What skills you will learn:

Exposure to multiple boutique business functions and categories

Growth in additional business and functional areas of the retail business

Opportunity to collaborate and succeed as a team with colleagues and cross‑functionally

Further grow and develop your skill set with thoughtful career development workshops and self‑directed learning modules

Compensation:

The anticipated hourly rate range for this position is $28.00 through $34.00. Base salary is one component of the total compensation for this position. Other components may/will include additional compensation, benefits, and perks.

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.

We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Equal Opportunity Employer Statement (EEO):
CHANEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, or any other protected status.

#J-18808-Ljbffr