Communications Representative

DUTIES AND RESPONSIBILITIES

Content Development & Execution

Develop and distribute enterprise communications, including company-wide emails, leadership messages, and operational updates.
Translate complex or technical information into clear, concise, audience-appropriate narratives.
Ensure communications align with company voice, tone, and brand standards.
Enterprise Communications Support

Drive execution of enterprise communications initiatives and campaigns.
Deliver timely and effective communications distribution multiple channels.
Project Coordination

Manage communications intake, prioritization, and workflow across multiple projects.
Oversee editorial calendars and track deliverables to ensure deadlines are met.
Coordinate with cross-functional partners including operations, clinical leadership, human resources, and legal.
Governance

Enforce communications processes, standards, and approval workflows.
Review communications for accuracy, clarity, and risk mitigation.
Measurement & Insights

Track communications volume, timing, and engagement metrics.
Identify trends and opportunities to improve efficiency and effectiveness.
Support reporting on communications performance and operational metrics.
Process Improvement & Special Projects

Identify opportunities to improve communications workflows and scalability.
Support development and documentation of communications processes and templates.
Assist with research, briefing materials, and special projects as needed.
Qualifications

Education

High School diploma or equivalent. Bachelor degree preferred.
Experience

Minimum of 3 years of experience in communications, public relations, corporate communications, or related field.
Experience in healthcare, multi-site organizations, or regulated industries, preferred.
Experience supporting internal or enterprise communications in complex organizations, preferred.
Familiarity with communications governance, approval workflows, or process management, preferred.
Experience supporting executive or leadership communications, preferred.
LICENSE(S)/CERTIFICATION(S)

N/A
KNOWLEDGE/SKILLS/ABILITIES

Strong written and verbal communication skills with exceptional attention to detail.
Proven ability to manage multiple projects and deadlines in a fast-paced environment.
Ability to translate complex information into clear, actionable messaging.
Strong organizational and stakeholder management skills.
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams).
CORE COMPETENCIES

Written Communication
Stakeholder Collaboration
Attention to Detail
Project Management
Strategic Communication Alignment
Working Conditions

PHYSICAL REQUIREMENTS

Talk / Hear
See
Stand
Sit
Repetitive Use of Hands
Hazards and Atmospheric Conditions

Conditions
Normal Office Surroundings
Competencies

Agility

Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints.
Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.
Bias to Action

Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals, despite obstacles; is resilient when encountering setbacks.
Customer Focus

Identifying with Customers: Understanding who the external and internal customers are and what they value.
Managing Complexity

Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures.
Manages Conflict

Can hammer out tough agreements and settle disputes equitably.

Stays positive, constructive, and respectful, even in disagreements or conflicts.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits

Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
ENVIRONMENTAL/WORKING CONDITIONS

Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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