Commercial Operations & Marketing Intern

Commercial Operations & Marketing Intern, Ginkgo Reagents
Massachusetts, United States

Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe's growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.

Job Description
As the Commercial Operations & Marketing Intern on the Reagents team, you will play a critical role in the day‑to‑day success of Ginkgo's Reagents business. You won’t just be watching—you will actively help manage the customer journey from the moment a scientist lands on our storefront to the moment their kit arrives in their lab. This role blends digital marketing, sales and commercial operations, and customer success, and is ideal for a technical student curious about how science‑based products are brought to market.

Key Responsibilities

Sales & Marketing Support

Content Coordination: Assist in updating product descriptions, technical specs, application notes, and blog content on the Reagents storefront to improve user experience and discoverability through SEO and AEO for AI‑powered search like ChatGPT, Claude, Perplexity, and Google AI Overviews.

Positioning & Messaging: Help develop positioning and messaging for specific product lines tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI‑driven protein screening customers.

Lead Generation: Research and identify potential customers in academia, biotech, and AI‑driven discovery companies who would benefit from Ginkgo's specialized kits and reagents.

Campaign Execution: Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.

Order Management & Fulfillment Operations

Order Oversight: Monitor the e‑commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.

Logistics Coordination: Work closely with product operations and shipping teams to ensure cold‑chain requirements are met and shipments are dispatched on time.

Inventory Tracking: Assist the product manager in monitoring stock levels of high‑demand kits and reagents to prevent out‑of‑stock scenarios and inform reorder planning.

Customer Success & Experience

First‑Line Support: Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.

Technical Troubleshooting: Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.

Feedback Loop: Proactively reach out to customers post‑purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.

Minimum Requirements

Current enrollment in an undergraduate, master’s, or PhD program in a technical or science‑related field (e.g., biology, biochemistry, molecular or cell biology, bioengineering, synthetic biology, or a related discipline)

Demonstrated interest in exploring marketing, sales, commercial operations, or customer success as a career path—through coursework, a minor or double major in business/marketing/operations, club involvement, prior internships, or self‑directed projects

Comfortable working with digital tools—e‑commerce platforms, CRM systems, and basic data analysis in Excel or Google Sheets

Exceptional written and verbal communication skills, with the ability to write professionally and clearly to a scientific (including PhD‑level) audience

Entrepreneurial, problem‑solving mindset—happy to jump in and figure out why a package is stuck in customs or how to better explain a protocol to a customer

Strong analytical skills, with an ability to independently develop fact‑based and informed opinions from customer, market, and operational data

Eagerness to learn quickly in a fast‑paced environment and enthusiasm to be a part of Ginkgo's mission

Preferred Capabilities and Experience

Prior coursework, research, or internship experience in molecular or cell biology, bioengineering, or synthetic biology

Prior exposure to marketing, communications, business development, sales operations, customer success, or e‑commerce roles through internships, student organizations, or coursework

Familiarity with reagent workflows used in protein expression, enzyme applications, cell‑free systems, or AI‑driven protein screening

Working knowledge of SEO and AEO best practices—including keyword research, on‑page SEO, structured data/schema, and content optimization for AI answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews)

Hands‑on experience with e‑commerce platforms (e.g., Shopify), CRM tools (e.g., HubSpot, Salesforce), or SEO/AEO tools (e.g., Google Search Console, Google Analytics, Ahrefs, SEMrush, Clearscope)

What You'll Learn

How a platform biology company like Ginkgo productizes biological assets and brings them to market

The fundamentals of e‑commerce and digital marketing in the life sciences sector, including SEO and AEO for scientific audiences

How to manage a high‑touch supply chain involving temperature‑sensitive biological reagents

How marketing, commercial operations, and customer success work together to grow a science‑based product business

Benefits
Base salary range: $51,000–$56,000. Actual pay within the range will depend on a candidate's skills, expertise, and experience. Company stock awards, comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, 401(k) program with employer contribution, 8 paid holidays in addition to a full‑week winter shutdown, and unlimited Paid Time Off policy.

Return to office policy effective October 1, 2025: required in‑office days 3× per week on Tuesday, Wednesday, Thursday. Some teams may require on‑site 4‑5 days per week, and this will be discussed during the interview. Policy applies to employees who live within 50 miles of Ginkgo's offices in Boston, MA, Emeryville, CA, and West Sacramento, CA.

It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees, employment applicants, and EOE disability/vet.

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