Director of Channel, Americas

Director of Channel, Americas
The Channel Director is responsible for leading all efforts and results in achieving sales, profitability, and partner recruitment objectives as part of the NinjaOne reseller program. You will also help us with our strategy for our ISV, tech integrators, and AWS partnerships. Your team will monitor and grow reseller-derived revenue through partner marketing and sales programs and ensure channel excellence through conflict management and contract, agreement, and process adherence.

What You’ll Be Doing

Lead team of North America NinjaOne partner managers.

Analyze marketing trends and predictions.

Research market conditions to develop sales goals and marketing strategies.

Define go-to-market strategy for channel.

Define scale‑out headcount for partner manager team.

Conduct on‑site visits with partners led by our partner managers.

Participate in social events with partners led by our partner managers.

About You

5+ years of experience leading a partner manager team for a fast‑growing SaaS company.

Experience working executive relationships with SHI, CDW, Insight, AWS, PWC, or similar.

Strong understanding of the reseller channel and what it takes to enable partner growth.

Ability to liaise with and motivate individuals at all levels of the partner relationships; comfortable working with multiple teams and stakeholders, from individual contributors to senior executives across internal and external teams.

Substantial background in relevant computer technology concepts.

Polished verbal and written communication skills with the ability to adapt to multiple audiences.

Solutions‑focused and collaborative; a problem solver who creates winning outcomes for the company and its partners.

Sales star and master negotiator—an excellent salesperson with sales methodology knowledge who will be a role model of sales excellence for the team and skillfully negotiate wins internally and externally while maintaining strong relationships.

Ability to stay calm and patient when dealing with panicked or irate computer users.

Well‑organized and detail‑oriented, prioritizing tasks and working well under pressure.

Flexible—able to cope with change, thrive on it, and shift gears easily while guiding the team through changes.

Authentic customer‑service mindset, caring about the experience you and your team create.

Bachelor’s degree preferred but not required.

About Us

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

Flexible full‑time work that is hybrid remote to meet your flexibility needs.

A comprehensive benefits package, including medical, dental, and vision insurance.

A 401(k) plan to help you prepare for your financial future.

Unlimited PTO to prioritize work‑life balance.

Opportunities for growth and advancement.

Additional Information
Starting pay for the successful applicant depends on a variety of job‑related factors, including but not limited to location, market demands, experience, job‑related knowledge, and skills. This position is NOT eligible for Visa sponsorship.

Benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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