Instacart is hiring a Senior Product Manager to own the Agentic Foundations within the CX platform. You will shape the API‑first, AI‑native foundation and its knowledge systems, partnering with engineering, design, data science, and CX ops to enable scalable, reliable agent interactions across channels.
You will drive a multi‑year roadmap with clear KPIs, data‑driven decisions, and measurable impact on self‑serve resolution, latency, and platform reliability.
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Senior Platform PM: AI-Native CX Orchestration (Remote)
Cortes 23 · Detroit, MI, USA ·
- Pay:
- 140.000 - 190.000
- Job type:
- Full Time