Customer Experience Team Lead — Lead, Coach & Delight Customers

IKEA USA in Massachusetts seeks a seasoned Customer Care Team Leader to coach shop-floor colleagues across Cash Lanes, Click & Collect, Home Delivery, Handout and Car Loading. You will empower crews to deliver a consistent, exceptional customer experience, monitor KPIs, and implement improvements while ensuring policy compliance.
Join a diverse team that values inclusivity and growth. This full-time role offers 38–40 hours weekly and a competitive hourly range with strong benefits, including

#J-18808-Ljbffr