Content Moderation Contractor

Job Description

Insight Global is seeking a Trust & Safety Content Moderation Contractor to support a leading fitness technology platform company and their Trust & Safety Operations team. The Trust and Safety Contractors (Content Moderation) are part of the Trust and Safety Ops Team, which sits within the Product Management organization. This role supports the day-to-day execution of content moderation by reviewing user-generated content and enforcing policies. You will work alongside the Trust and Safety leadership team and follow established workflows to help keep the global community safe and authentic.

DAY-TO-DAY:

Review and moderate user-generated content in line with Community Standards and internal policies

Process moderation queues while meeting quality and throughput expectations

Apply enforcement actions (warnings, content removals, account restrictions) consistently

Escalate edge cases, ambiguous content, or crisis situations to appropriate partners

Document decisions clearly and accurately within internal tools

Identify patterns or emerging trends and surface insights to Trust & Safety leadership

Flag platform issues or bugs encountered during reviews

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ years of experience in Content Moderation, Trust & Safety, or Online Safety operations

Comfortable reviewing graphic, objectionable, or sensitive user-generated content

Strong attention to detail and ability to apply policies accurately and consistently at volume

Ability to follow established workflows, decision trees, and internal guidelines

Sound judgment in ambiguous cases and ability to escalate appropriately

Clear, concise written communication for documentation and case notes

Able to work independently while maintaining productivity and quality targets

High level of professionalism and confidentiality when handling investigations Fluency in an additional language

Experience working with Community Standards or Acceptable Use Policies

Prior experience surfacing trends or insights from moderation queues

Experience collaborating with Product, Legal, or Policy teams