VOC Insights Lead: Turn Feedback into Strategy

HSAD North America seeks a Voice of Customer (VOC) Insights Manager to transform consumer feedback into actionable insights that drive LG.com and the broader customer experience. You will own the VOC ecosystem, including Qualtrics XM Discover, and develop NLP-based categorization models and sentiment frameworks.
You will synthesize feedback into clear insights, build dashboards, and deliver executive-ready narratives.

#J-18808-Ljbffr