AV Conference Technician

FIRST is a leading global brand experience agency providing content, creative, digital technology, management & delivery, and data & insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full‑Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies, a global leader in event production and technology.

What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well‑known technology client. The AV Conference Technician will provide white‑glove AV support to conference and meeting rooms throughout a new event center. The role is ideal for someone experienced with video conferencing systems and who has a deep understanding of presentation platforms like Google Slides, Keynote, and PowerPoint. Experience engaging with C‑suite executives and VIPs is preferred, along with a strong focus on customer service.

Essential Duties & Responsibilities

Assist with the technical production of low‑touch to mid‑level events

Kick‑off and provide fundamental A/V support for all conference rooms and meeting spaces in the event center

Set, strike, and operate basic AV equipment such as speakers, microphones, and display monitors in common areas

Meet and understand client expectations on issues, escalating when appropriate

Assist with building staging and A/V setup on‑site

Participate in creative team brainstorming sessions

Identify new and alternative ways of approaching FIRST’s technical production offering to clients

Assist event production spaces as needed

What We Are Looking For

Position requires 2‑4 years of experience

Must understand audio and video signal flows

Must be able to set, strike, and operate AV equipment such as audio consoles, PA speakers, video switchers, display monitors, PTZ cameras, etc.

Must have a deep understanding of video conferencing platforms such as Zoom, Google Meets, etc.

Must have a deep understanding of MS Office, Google Workspace, and common presentation software such as PowerPoint, Keynote, and Google Slides

Prior experience in technical delivery of high‑quality events is preferred

Solid communication and customer service skills are required to build and maintain relationships with team members, clients, and vendors

Ability to prioritize while adhering to critical project timelines in a fast‑paced environment

Ability to multi‑task and manage multiple priorities at once

Experience managing day‑to‑day changes with high attention to detail

Must be fluent in English

Ability to work onsite; role will require flexibility to support across the campus as required

Administrative And General

Assume responsibility for own environment, ensuring adherence to health and safety policies while maintaining clean smart surroundings

Work intelligently and ensure that team management is aware of problems or issues negatively affecting productivity

Build excellent relations with the team, clients, vendors, and key venues through positive communication

Ensure knowledge is shared within the team to enable them to work smarter

Work on ad hoc requests as required, typically during quiet times

Benefits

Medical, Dental & Vision with the option of a high deductible health plan (HDHP) and health savings account (HSA)

401(k)

Five Flexible Spending Accounts options

Generous Paid Time Off allowance

Employee Assistance Program (EAP)

Life, Disability & Pet coverages

Wellness stipend

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary bonus structure

Global opportunities: work on projects across seven countries worldwide, including headquarters in London, New York, and Singapore

United States Residents
The base pay for this position ranges from $51,433.00 – $59,148.00. The role is also eligible for an annual discretionary bonus and overtime compensation in accordance with applicable policies.

Equal Opportunity Employment Statement
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. FIRST will not tolerate discrimination or harassment based on any of these characteristics. If a candidate feels unable to meet the requirements of the role, please contact us to discuss adjustments or other suitable roles.

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