Life Sciences Client Relationship Manager

Overview
Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences Client Relationship Manager who will be responsible for growing clients in the Chicago, IL area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s). The qualified candidate must reside within the Chicago, IL area or must be able to relocate to the Chicago area.

Key Responsibilities

Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.

Instrumental in growing the portfolio by 10% in 2026.

Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.

Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.

Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.

Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.

Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.

Required Experience

Consultative Selling in the Life Sciences IT Industry

Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.

Minimum 15 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

Experience managing Client P&L of $25 + Million dollars including reporting and metric assessment for the account.

Parameters For Success

Strong Revenue Growth

Exceptional client handling

Consultative Selling

Effective Negotiations

Large Deal management

Influence and participate in Solution Design

Strong Presentation Skills

Deep knowledge of financial modelling

Preferred Experience

Deep Understanding of Client’s priorities and business models

Strategic thinking

Excellent Collaboration & Relationship building

Effective Problem-Solving Skills

Customer Focus

CXO Relationship management

MS or MBA degree preferred

Salary And Other Compensation
The BASE SALARY for this position $170,000 - $215,000 + Annual Bonus.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

A Good fit for the Cognizant culture
A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

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