KALW Public Media, Inc. is hiring: Music Promotions Manager in San Francisco

KALW is hiring a Music Promotions Manager to implement its KALW Presents music program, manage the music department's promotional calendar and databases, and provide excellent customer service.

Position Overview
The KALW Music Promotions Manager oversees the maintenance and growth of KALW Presents, KALW’s event tickets and partnerships program, while managing KALW's community calendar and identifying opportunities to expand KALW’s reach through strategic promotional partnerships.

Essential Duties & Responsibilities
Promotions & Marketing (40%)

Coordinate ticket giveaways for KALW Presents concerts and festivals across multiple platforms, including on-air, social, and enews

Write scripts for on-air ticket giveaways

Manage ticket giveaway scheduling across 14+ music programs

Write social media posts and contribute to multimedia campaigns

Write on-air promotional copy following FCC and station guidelines

Manage online events calendar for KALW Presents

Communicate internally with music hosts, updating on partnerships and promotions

Manage digital files and gather assets for social media posts from external partners

Collaborate internally with multiple teams on on-air, web, enews, and social promotions

Work closely with KALW music and cultural programmers and core staff to identify presents and promotional opportunities, prioritize partnerships and opportunities, and contribute to the curation of the overall program

Seek out best practices from other like-minded media organizations

Track and analyze efforts to determine what’s working and what isn’t, and possible reasons why

Perform other related duties as assigned

Customer Service (30%)

Daily communicate with radio listeners, ticket winners, and field queries about upcoming events

Weekly send detailed Will Call and Box Office instructions for winners

Data entry and database management

Partnership Communications (15%)

Build and maintain relationships with local music venues and promoters

Collaborate with venues, promoters, and artist management for promotions

Coordinate and send proposals to potential sponsors/partners

Monitor local event calendars for upcoming partnership opportunities

Communicate with partners in a timely fashion

Monitor performance of partnerships and activations across digital media platforms, including KALW.org, social media accounts, and newsletters

Onsite Activation / Event Production (10%)

Occasional nights/weekends support for community building events

Act as Booth Ambassador for KALW Music at internal and partner live music events such as NPR Tiny Desk, Stern Grove Festival, Yerba Buena Gardens Festival, Music Host Meet & Greets, and KALW live music sessions

Coordinate team of staff and volunteers for live event support (tabling/flyering)

Coordinate and assist recruiting and training of a core group of volunteers for in-person events

Community Relations and Fundraising Campaigns (5%)

Professionally represent KALW in the community by participating in community events and advancing the unique role and importance of KALW

Serve as a visible ambassador and communicator of KALW’s mission and activities

Participate and contribute to a fundraising strategy aligned with strategic priorities for KALW

Assist leadership to ensure smooth operation of on-air campaigns and consistent messaging

Participate and contribute to the implementation of KALW’s strategic plan and vision

Perform other related duties as assigned

Workplace Conduct / Cultural Expectations

Model respectful, inclusive, responsible behavior consistent with KALW’s mission and values

Foster a professional and collaborative environment through punctuality, accountability, open and honest communication, and ethical behavior

Adhere to safety standards and company policies, maintain a positive attitude, and adapt to company changes

Respect different backgrounds, perspectives, and working styles while fostering a psychologically safe environment

Responsibly use and protect company equipment, information, and facilities

Attend staff meetings and trainings

Knowledge, Skills, and Abilities

Detail oriented

Excellent professional communication and writing skills

Excellent time management

Project management experience

Good judgment and ability to handle sensitive and confidential information

Familiarity with Slack, Google Suite, Airtable, database and/or other content management systems preferred

Familiarity with graphic programs such as Creative Cloud and Canva

Interest in public media and local music

3-5 years experience in Event Production / Box Office / Nonprofit preferred

Essential Physical Skills
The employee is regularly required to sit for prolonged periods, stand, talk, lift objects of less than twenty (20) pounds, and hear. Manipulative skills requiring hand‑eye coordination such as reading, typing, writing, and filing are also required. The employee must have the ability to concentrate for extended periods with frequent interruption and understand the concepts behind specific ideas. These physical demands, with or without reasonable accommodations, are required to perform the essential functions of this job.

Environmental Conditions
Generally in an office and studio environment with occasional visits to external locations requiring driving within the San Francisco area. This role routinely uses standard office equipment such as computers, phones, and photocopiers, as well as complex digital software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer
This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All KALW employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.

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