Humana Inc. is seeking a Senior Workforce Management Professional to apply advanced analytics and people metrics for strategic staffing and operational insights. The role involves evaluating complex data to support workforce decisions across a multi-site contact center.
Qualified candidates have 3+ years in staff planning/WFM, experience with Aspect/Verint/Genesys, and strong MS Office skills. This remote role may involve travel to Humana offices for training or meetings.
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Senior Workforce Planning Strategist - Remote
Humana Inc · Washington, DC, USA ·
- Pay:
- 71.100 - 97.800
- Job type:
- Full Time