Apex Systems is hiring: Web Content Specialist in Richmond

Web Content Specialist
Location:

Richmond, VA (hybrid – 3 days in office)

Length:

1 year + potential to extend

Our client is seeking a motivated Web Content Specialist who will partner with internal customers across the enterprise to develop, build, test, and release inbound digital customer messages. This production‑heavy position requires meeting deadlines and delivering error‑free work. The right candidate must provide exceptional customer service, juggle multiple projects, have high attention to detail, and be adaptable. Basic technical skills are needed to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

Responsibilities

Partner with internal customers to develop and execute messaging based on their intent and objectives

Work within an internal framework to build, test, and release digital messages to our web and mobile banking application

Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience

Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic

Test messages on various channels using Web browsers, Xcode, and Android Studio

Communicate closely with various individuals and teams on the status of assigned projects

Gather and analyze data from Tableau, Splunk, or other sources as requested

Follow established team processes and engage in process improvement

Skills & Qualifications

3+ years of digital messaging experience

1+ years experience using macOS

Client relationship management – a focus on building relationships with customers and ensuring their needs are met

A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development

Detail‑oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses

Ability to multi‑task – prioritize and work in a fast‑paced environment while managing multiple projects simultaneously

Effective verbal and written communication – clear, concise communication with customers, team, and mid‑level management both in person and virtually

Resourceful – able to find an answer when one isn’t readily available

Content management system experience – navigating, entering text, uploading images, and selecting metadata tags

Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Equal Opportunity Employer
Everforth Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding ...), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law.

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