Account Manager/Director, Enterprise Technology

Overview
Our clients rely on us not just for content, but for a trusted strategic partner who understands their business and their industry at a deep level. As Account Manager/Director at Scratch, you will own the client relationship, serving as the primary point of contact for a portfolio of enterprise technology accounts while ensuring that every engagement delivers measurable value. This is a player‑coach role. You will provide senior strategic counsel and lead account teams while remaining a hands‑on creator, producing content and driving execution alongside your teams. We are seeking individuals who see to grow into senior leadership positions and take on larger roles within Scratch.

Responsibilities

Serving as the senior day‑to‑day contact for a portfolio of accounts, building trusted advisor relationships with senior stakeholders and navigating complex organizational dynamics with confidence and professionalism.

Leading account strategy, ensuring content programs tie directly to clients’ growth objectives and feed into paid, earned, shared, and owned channels.

Concepting and developing high‑quality content across formats including written, video, social, websites, functioning as a senior individual contributor in addition to team leader.

Directing account team members, managing workloads, providing feedback, and fostering a high‑performance, collaborative team culture.

Translating complex technology subjects, including cybersecurity, networking, cloud infrastructure, and related domains, into clear, compelling narratives for technical and business audiences alike.

Identifying and driving upsell and expansion opportunities within existing accounts, and contributing to new business pitches as assigned.

Maintaining rigorous quality standards across all deliverables, managing timelines, and ensuring client expectations are consistently met or exceeded.

Behaviors

Operate with urgency and ownership, holding yourself and your team accountable for both quality and outcomes.

Bring a calm presence to high‑stakes client situations, translating complexity and pressure into clear action.

Stay continuously current on enterprise technology trends, especially in cybersecurity and networking, to provide credible, substantive strategic counsel.

Share best practices and creative approaches across the agency; elevate the work of every team you touch.

Champion the Scratch way of working: collaborative, transparent, and relentlessly focused on client success.

Communicate with clarity and conviction in writing, in meetings, and in presentations to senior client stakeholders.

Requirements

8–10 years of professional experience in a B2B technology agency or enterprise technology experience, with a track record of senior client relationship management and hands‑on content creation.

Enterprise business technology expertise is non‑negotiable. Cyber Security and network infrastructure is a plus.

Very strong content writer who can synthesize complex concepts and articulate them clearly and succinctly across thought leadership, demand generation, and marketing communications formats.

Demonstrated experience leading account teams, with the ability to coach writers and strategists while remaining an active contributor.

Deep knowledge of enterprise information technology highly desired—particularly cybersecurity and networking—and the ability to quickly build subject matter fluency in adjacent technology domains.

Proven ability to develop strong, lasting relationships with senior client stakeholders, including experience navigating demanding or complex client environments with professionalism and poise.

Outstanding verbal communication skills, including the ability to present work persuasively, facilitate strategic discussions, and represent the agency at the highest levels.

Fluency in contemporary digital marketing practices and how content strategy intersects with paid, earned, shared, and owned media.

Ability to thrive in a fast‑paced, deadline‑driven environment while consistently upholding the highest standards of quality.

Must be a resident of and authorized to work in the United States.

Personality
A collaborative, growth‑oriented mindset—someone who gives and receives feedback constructively and brings out the best in the people around them.

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