P&C Licensed Customer Service Manager

Managing the day-to-day operations of the Commercial Lines customer service representative team, the full-time P&C Licensed Customer Service Manager will set goals, mentor staff, and drive performance to achieve agency growth and sales targets while ensuring high-quality service delivery.
Key responsibilities

Manage the commercial lines account management team to ensure timely and quality completion of tasks
Monitor team performance and provide ongoing training and support to meet established goals
Collaborate with management to enhance marketing efforts and lead generation initiatives

Required qualifications

Bachelor's degree or equivalent experience with a minimum of 5 years in P&C insurance management
Valid P&C license is required
Strong knowledge of P&C coverage, rules, and regulations
Proven leadership skills with a participative management style
Ability to assess team performance and provide motivational support effectively