Senior Associate PM, CX Testing & Campaigns

Capital One is seeking a Senior Project Manager in Illinois to lead acceptance testing campaigns within the Quality of Customer Experience team. The role involves cross-functional collaboration with Sales, Operations, Marketing and more to drive efficient testing and a quality-first mindset in Payments.
You will manage day-to-day testing campaigns through a vendor, coordinate intake and reporting, and deliver post-campaign analyses with actionable recommendations for improvement.

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