Global Account Director

Global Account Director

Essential Job Functions
A client-facing role that develops the business relationship
Account mapping, business unit breakdown (touchpoints to align regional/global team)
Run QBRs & ensure they are adequately prepared for
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Report Monitoring, Analysis, and Distribution (responsible/accountable)
Conduct Performance management for reporting team
Regular Market Analysis and Industry Awareness to maintain knowledge
Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews
Strategic Business Plan
Value-add Programs
Process Improvements
Tender Management
Technology Solutions
Lead and review impact and coverage to identify service and opportunity gaps.
Direct account monitoring activities by the team to ensure timely payment and collection
Create and implement business development plans with short-term and long-term business objectives to be achieved globally.
Other duties as assigned
Skills & Competencies
Strong written and verbal communication skills
Strong leadership skills
Excellent presentation and interpersonal skills
Thorough knowledge of transportation industry logistics and freight forwarding
Thorough knowledge of successful sales techniques
Strong computer skills, including Microsoft Office suite
Detail-oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Good analytical and program management skills; ability to define, develop and document business processes and procedures
Vital customer service, problem-solving, and interpersonal skills
Internal/external sales skills
Troubleshooting and problem-resolution skills
Qualifications
Bachelor's Degree
Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics, or transportation
Minimum of 5 years of management experience
Experience with CRM systems
Minimum Requirements
Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship
Must be able to perform the physical requirements of the position
California required disclosure: Salary range for this position is between USD 100,000 - 145,000 annually.
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.