Vice President of Product Support

Vice President Of Product Support
HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA!
Salary: $165,000 - $225,000/year + bonus
Shift: Days
Location: Kent, WA
Job Duties and Responsibilities

Lead all aftermarket operations including parts, service, warranty, technical support, and rebuild programs across multiple locations.
Develop and execute strategies to improve absorption rate, profitability, and recurring revenue growth.
Oversee shop and field service operations with a focus on safety, scheduling, productivity, and turnaround time.
Manage parts operations including inventory turns, fill rates, pricing strategies, and obsolescence control.
Establish standardized operating procedures and performance metrics across all branches.
Partner with sales, finance, and used equipment teams to support full equipment lifecycle profitability.
Build strong OEM and vendor relationships to maximize programs, rebates, and service support.
Lead customer uptime initiatives and resolve escalated service issues to improve retention and satisfaction.
Develop and mentor leadership teams while driving accountability, engagement, and operational excellence.
Maintain P&L responsibility, budgets, forecasting, and long-term growth plans for the Product Support division.

Education Requirements

Bachelor's degree in Business, Engineering, or related field required.
MBA preferred.
Equivalent leadership experience in a related industry may be considered.

Knowledge, Skills and Abilities:

10+ years of leadership experience in heavy equipment, construction equipment, or capital equipment industries.
Proven success leading multi-site service and parts operations.
Strong financial acumen with experience managing P&L, budgets, and KPIs.
Knowledge of technician productivity, labor recovery, warranty processes, and aftermarket growth strategies.
Experience with ERP systems, service management software, and CRM platforms.
Strong communication, change management, and executive leadership skills.
Ability to travel regularly to branch locations as needed.
Commitment to safety, compliance, and customer-focused operations.

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