Audio Visual Consultant - Onsite

Genesis10 is currently seeking an Audio Visual Consultant - Onsite for a 3 month contract position with a Global Professional Services Firm located in New York, NY.

This role will provide comprehensive support for all media-related activities, including videoconferences, streaming, webinars, and other events requiring high-quality audio/video setups. The position involves supporting major offsite events, and the ideal candidate will have a strong aptitude for analyzing, diagnosing, and resolving a range of technical issues related to AV systems.

Responsibilities:
Coordinate and assist in day-to-day support and maintenance of the firm's video conferencing and telecom systems
Test all video conferencing rooms on a weekly and or daily basis based upon daily meeting schedules
Perform basic set up and break down of daily hosted meetings that require audio/video resources
Provide 3rd level support for help desk tickets related to videoconferencing
Troubleshoot production issues of videoconferencing including Zoom Video Conference and Crestron conference room systems, Biamp audio systems, etc
Work with vendors, networking and security groups to resolve systems issues
Install, configure, maintain and support systems worldwide
Manage and support online collaboration services (Zoom, Teams, Google Meet, Webex etc)
Manage and support online collaboration services such as webinars, webcasts, multi-site VDC setups, etc
Ensure availability of the firm's online collaboration services
Manage, plan, design, install, test, deploy and support audio video systems used during major events
Provide support during events to ensure all required services are available to participants
Maintain the highest possible level of quality and reliability for audio video services during major events
Maintain good relationships with colleagues from other offices
Ensure correct utilization of available resources and availability of online collaboration services to both internal and external participants
Perform basic to mid-level Infrastructure repairs and escalate high level hardware related incidents to 3rd level support teams
Handle Audio and Video editing responsibilities and familiarity with multiple video and audio formats (H.264, MOV, MPG, MP4, MP3, WAV. Etc.)
Work with outside clients with supporting audio and video conferences
Participate in all firm-wide IT initiatives
Requirements:

Bachelor's degree required
At least 7 years of experience working with Audio Video systems and providing support in a professional services environment over the phone and in person
Strong understanding of the Microsoft Office Suite
Strong customer service skills with the ability to multitask in a fast paced environment
Strong analytical, problem solving and organizational skills
Strong interpersonal, oral and written communication skills
Ability to communicate effectively with all levels of personnel within the Firm
Demonstrates a proactive, hands-on approach with a strong willingness to actively engage in day-to-day tasks and drive initiatives forward
A self-motivated achiever who gains satisfaction from providing excellent customer service
Pay range: $49.40 - $59.40 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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