Virtual Assistant - Fulfillment

About Us
Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co‑founders to over 150 dedicated professionals. We are recognized as one of the fastest‑growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.

Impact & Vision
We have empowered over 4,500 investors to break into the DeFi world. Our commitment is to deliver unparalleled resources designed for long‑term success in the world of DeFi and Web3, ensuring our members safeguard and enhance their financial future. Our goal is to create the largest and most influential DeFi ecosystem in the world, becoming the gold standard in DeFi education.

Opportunity
This is more than just a job; it is an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what is possible in DeFi and beyond?

What You Will Do

Manage emails and communications

Handle customer query escalations

Assist with refund requests and documentation

Draft reports and presentations

Maintain clear and consistent communication with customers

Perform general administrative duties

Support customer onboarding

Organize webinars, set up Zoom calls, and assist in chat during live sessions

Support project managers with Circle.so content uploads, access management, and member gating

Update and maintain Excel dashboards

Requirements

Resume submitted in English

Native English speaker or professional level proficiency

Must be located in South America

Proven experience as a Virtual Assistant or a relevant role

Customer Service experience required

Familiarity with DeFi or Crypto is an added advantage

Excellent experience with word‑processing software and spreadsheets (Google Suite, MS Excel)

Previous working experience with Circle is an added advantage

Knowledge of online calendars and scheduling (Google Calendar)

Excellent phone, email, and instant messaging communication skills

Excellent time management skills

Solid organizational skills

High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus

Benefits

Competitive salary package

Full‑time position

Unlimited PTO

Team off‑sites

Young & dynamic culture with team members across 30+ countries

Fully Remote with a very supportive team; work from anywhere in the world

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