AI and Experience Orchestration Director – Sales Overlay

Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders

Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams

Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting

Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives

Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team

Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration

Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities

Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services

Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives

Ad-hoc duties as required by management

Requirements

Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills

Experience in sales overlay, specialist, or subject matter expert functions

10 to 12 years of experience in software, cloud, or AI related roles

Proven capability in AI powered customer experience and conversational AI solutions

Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes

Experience coordinating and executing AI proofs of concept

Ability to create effective territory and account strategies that support growth objectives

Strong critical thinking, problem solving, and communication skills

Effective presentation skills with the ability to serve as a compelling subject matter expert

Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams

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