Rochester Gas & Electric Corp. in Rochester, NY, is seeking a Senior Director of Customer Service to lead strategic and operational customer service for NYSEG and RG&E.
The role covers billing, supplier relations, revenue recovery, customer relations (call center), low income/outreach, and escalated complaints, ensuring regulatory compliance and high performance. You will design and deliver best-in-class customer experiences, focus on efficiency, and build high‑performing, resilient
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Senior Director, Customer Experience & Revenue Strategy
PVH (Tommy Hilfiger/Calvin Klein) · Rochester, NY, USA ·
- Pay:
- 180.000 - 225.000
- Job type:
- Full Time