M·A·C Artist - Part-Time

Location: Indianapolis Retail, 7800 Colonel H Weir Cook Memorial Dr, Indianapolis, IN 46241, USA

The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

PRINCIPLE ACCOUNTABILITIES

Customer Service

Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)

Provide welcoming, personal, professional and consistent service to all Customers at all times

Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process

Suggest group of appropriate products and/or colors to meet and exceed customers’ needs

Assist customers with product/services selection and information

Demonstrate effective communication skills, the well‑executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.

Inform customers of M·A·C consciousness programs and philosophies

On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.

Practice current good counter practices

Obtain Customer data for M·A·C Addict book or other client list as required.

Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives

Keep informed about products/company information/store information

Actively participate in store theme days and events and new product launches

Study the Skills Certification requirements and complete as many skill sets as appropriate

Actively participate in M·A·C training sessions and partnered store mandatory training sessions

Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business

Maintain a clean and organized work area.

Maintain tester units in proper schematic order.

Clean or replace any broken or damaged products

Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.

Inform management of any store maintenance issues

Inform management of any Health and Safety issues which might lead to accidents

Administrative Assistance Activities

Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s

Assist with inventory counts

Submit accurate time worked in voice response system in appropriate time period

Complete appropriate Customer correspondence as required.

Adhere to proper security procedures regarding handling of cash and assets

Assist in Inventory Management

Assist in stocking of all counter supplies and inventory on a daily basis as required

Assist in merchandising and re‑stacking all products on the floor in showcases and cabinets every morning and as needed throughout the day

Arrange for product transfer from other stores if customer wants product currently unavailable at your counter

Communicate low on stock and out of stocks to Retail Manager

Assist in the proper rotation of stock

POSITION REQUIREMENT
Education:

Technical/other training or better in Cosmetology or related field.

Job-Related Skills:

Excellent customer service, communication, organizational skills and time management skills.

Job-Related Experience:

Cosmetic experience preferred.

Analytical/Interpretive Skills:

Ability to assess customer needs and make recommendations.

Additional requirements:

Ability to work in a fast‑paced environment including evenings and weekends.

Professional demeanor and ability to be flexible and handle change in a positive manner.

EFFORT

This position requires excellent communication skills to be performed on a daily basis.

This position requires moderate physical effort.

Some unpacking and packing of materials is required when restocking the floor supplies.

There may be moving and setting up of displays and other events taking place in your location.

At counters, one must stand nearly 8 hours.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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