Loyalty Analytics Lead, Customer Experience & Ops

Johnson & Johnson MedTech in Jacksonville, FL is seeking a Lead Analyst, Customer Loyalty Operations to drive analytics across the loyalty program, improving the customer journey and partnership status through advanced analytics and data integrity.
The role involves ownership of loyalty program execution, data quality controls, and collaboration with cross-functional teams to meet release schedules, with 3 days in the office and 15–25% travel.

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