Assistant Program Supervisor

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.

Supports and reinforces Crossroads policies and procedures.

Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.

Proactively partners with Program Supervisor and Human Capital Business Partner on employee relations matters.

Partnerships with Program Supervisor in conducting interviews for open positions.

Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.

Partnerships with Program Supervisor to monitor team performance and compliance, and assists with staff training.

Creates schedules and approves timecards for teammates at assigned centers.

Performs front office responsibilities, including but not limited to Check‑in and Check‑out, vitals and urine toxicology.

Ensures labs are completed in a timely manner and sent to the appropriate lab.

Reconciles payments and transports deposits to bank.

Primary point of contact for all patient concerns and escalation to Program Supervisor.

Maintains patient insurance information and facilitates conversations regarding insurance concerns.

Orders and maintains all supplies for assigned center(s).

Communicates necessary changes with team and ensures changes are implemented timely and effectively.

Completes and facilitates performance evaluations with the assistance of the Program Supervisor.

Evaluates staffing needs on an ongoing basis and escalates needs to Program Supervisor.

Is available and onsite during hours of center operations.

Assists Support Departments as needed.

Requirements

Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience.

Candidates should also have experience working with individuals with substance abuse or mental health.

High school Diploma or GED required.

Hard Skills

Onboarding

Performance Evaluations

Timecard Approval

Patient Insurance Management

Payment Reconciliation

Soft Skills

Communication

Team Collaboration

Problem Solving

Certifications & Qualifications

High School Diploma

GED

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