24/7 Central Station Shift Manager — Lead & Optimize Ops

Datawatch Systems is seeking a Central Station Shift Manager to supervise a fast-paced, 24/7/365 call center workforce in Bethesda, MD. This hands-on leadership role focuses on training, daily operations, and meeting service levels with a strong emphasis on safety and customer satisfaction.
The ideal candidate will have at least 2 years of experience managing high-volume call centers, preferably in alarm or access control environments.

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