Digital Marketing Account Coordinator

Impactable is an investor-backed LinkedIn-centric marketing agency. We are a savvy group of marketers who are eager to learn and grow together while servicing clients from around the world as a team. You'll have the opportunity to learn from the best in the industry, leverage the latest tech, and be exposed to new marketing channels and tactics.

Our agency has doubled in revenue and size in the last year and is on track to more than double again this year through our own growth and a series of planned acquisitions. If you are eager to grow and learn in a constantly evolving startup, this could be the right move for you.

Position Overview
The Account Coordinator is responsible for servicing and maintaining client relationships with assigned accounts using a consultative approach with client contacts. This position champions the tactical responsibilities that drive client results and manages the daily team business.

You serve as the production contact on assigned accounts and manage their marketing projects/programs across a matrixed organization, working with our sales, service & support teams, Centers of Excellence, data engineering & professional services teams, and client partners. Your role is relied upon to create and demonstrate value within our client relationships, monetize that value, and lead/organize a team to deliver desired results.

You will direct key account planning activities, manage client processes and/or campaigns, and be accountable for on-time delivery of client projects with flawless execution. This will require an eye for detail and adherence to process at each step in account campaign or project work. You will also be responsible for mentoring and developing account support team members. The end result is client satisfaction and retention, and achievement of team revenue and gross profit goals.

Key Responsibilities

Project Execution

Serving as Process Manager

Client-level Reporting

Quality Control

Solidify and strengthen client relationships at Production level; effectively marshalling the resources needed to meet/exceed client expectations.

High-Level Measurements of Success

On-time delivery of client projects

Quality: ensure that all deliverables are flawlessly executed and according to expectations or project requirements

Proactively managing time to launch; keen follow-up and resolution skills allowing us to maximize our revenue opportunities by proactively managing process resulting in the quickest time to launch as possible.

Client-level reporting: By giving visibility to key performance indicators (KPIs), you will directly contribute to our ability to achieve better results for clients.

Required Skills / Education / Knowledge

2+ years experience in marketing/advertising

Basic understanding of marketing concepts and KPIs

Prior client-facing experienceIn-depth knowledge of running B2B or B2C campaigns

A good understanding of current marketing trends

Exceptional communication and project management skills

Ability to manage client relationships resulting in high levels of customer satisfaction

Tech-savvy; ability to quickly learn different technologies

Ability to proactively think through, evaluate, and solve problems logicallyAbility to multi-task with a high degree of accuracy and attention to detail

Ability to work independently and as partof a team

Desired Skills / Education / Knowledge

Bachelor’s degree in marketing, advertising, business, communications, media studies or related fields

Be able to speak to the marketing funnel with B2B application

Prior experience managing campaigns in one or more advertising platforms (LI, programmatic, Meta, etc.)

Prior agency setting experience

Meeting management skills; have led or participated in formal client meetings.

Compensation and Benefits

The salary range for this position is $50,000 - $75,000

Vacation time, health, dental, life, vision, PTO, and flexible work-from-home days.

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