Program Support Supervisor II

Program Support Supervisor II
At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs reach their fullest potential. As a Program Support Supervisor, this role has meaningful impact—transforming challenges into breakthroughs and supporting growth for each child. The position operates within a culture of teamwork and collaboration, with educators, clinicians, and support staff working together to create a community of care and success. Resources, training, and support are provided to grow both personally and professionally.

Job Summary
Under general supervision, the Program Support Supervisor II provides on‑duty functions on a regional basis for an assigned shift. On‑duty functions include ensuring adequate staffing levels and coverage, assigning substitutes and program personnel to accommodate staffing shortages, and coordinating emergency and crisis intervention responses to ensure adequate coverage and incident management. The supervisor ensures proper documentation of all shift activities, including allegations of client abuse, suicide attempts, and emergency responses. The position reports to a manager or administrator. The Program Support Supervisor II may perform additional duties in direct employee management and reporting structure, managing client/customer focus, leadership and organizational commitments, and financial management.

Essential Job Functions

Provides on‑duty coordination activities including monitoring staff departures off campus, ensuring staff have access to restricted areas, directing staff during emergencies, providing consultation or assistance with crisis interventions as needed, monitoring campus activities, events, and locations of student and staffing groups, and ensuring adequate responses to emergencies; provides written documentation for all significant events and incidents; approves and monitors emergency control procedures; conducts fire drills; screens external visitors.

Ensures adequate staffing coverage by assigning substitutes to programs and work sites as needed.

Provides first aid to injured staff and consumers, and oversees disposal of bloodborne pathogens and hazardous materials.

Channels necessary information with program staff and supervisors.

Reports and oversees the documentation of allegations of consumer neglect or abuse, and of any consumer suicidal statements, gestures, or attempts.

Oversees and implements crisis intervention strategies as needed, ensuring all incidents are documented and reported properly.

Coordinates the use of Grafton vehicles and administers medications in the absence of a nurse.

Prepares documentation for shift activities including daily communications logs, departmental payroll, attendance and leave records, and more.

Oversees the maintenance of OSHA and first aid supplies.

Ensures policies and procedures are properly implemented for the assigned shift.

Provides administrative support for assigned duties as needed.

Participates in training and weekly staffing meetings.

Performs other work as assigned.

Minimum Qualifications

A Bachelor’s degree in human services and 1 year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or

A high school graduate or G.E.D. with 2 years of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions.

Requires a valid driver’s license.

Compensation

$26.62 – $34.29 per hour – position may be filled at the PSS I or PSS II level commensurate with experience and qualifications.

Depending on hours worked, eligibility for Grafton’s shift differential is available.

Shift differentials: $1.50 per hour for weekday evenings & overnight (3:30 p.m. – 10:30 p.m.) and $3.00 per hour for weekend shifts (Fri 3:30 p.m. – Mon 7:00 a.m.).

Employee Benefits

Medical, dental, and vision coverage.

Flexible Spending & Health Savings Accounts.

401(k) with an employer match up to $2,500 annually.

Generous paid time off plan.

Education assistance up to $5,250 annually.

Life insurance.

Employee Assistance Program (EAP).

Short‑term disability (STD).

Long‑term disability (LTD).

Eligibility for federal student loan forgiveness, as Grafton is a 501(c)(3) non‑profit.

If you require a reasonable accommodation or need assistance with the application or interview process, please contact us at hr@grafton.org.

Grafton is an equal employment opportunity employer and a tobacco‑free workplace.

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