Faye seeks a Customer Experience Team Lead to mentor a Richmond, Virginia CX team and oversee daily operations, ensuring top-tier service and solid KPI performance. You’ll coach agents, handle escalations, and partner with Talent Acquisition to hire the best talent in a fast-paced, data-driven environment.
You'll leverage AI-driven solutions to improve customer outcomes and maintain a culture of excellence across the global CX team.
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Customer Experience Team Lead: Lead, Coach & Optimize CX
Faye Stg · Richmond, VA, USA ·
- Pay:
- 65.000 - 90.000
- Job type:
- Full Time