Program Coordinator I

Responsibilities

Support the administration and strategic development of program operations through database maintenance, CRM support, and data security management

Build and maintain Salesforce components, including emails, dashboards, reports, event landing pages, and forms

Respond to and complete Salesforce work requests

Help ensure data integrity, support system enhancements, and provide reporting and analytics that contribute to program goals and team success

Serve as the Salesforce representative, overseeing assigned constituents

Act as the liaison between end-users and technical support groups to facilitate constituent needs

Complete all work requests timely

Work with Mays Marketing to provide Salesforce communications support

Handle activities related to the security of data maintained in the Salesforce CRM Database

Requirements

Bachelor’s degree or equivalent combination of education and experience

2 years of administrative, program, customer service, database, or related experience

Knowledge or experience in information systems

Previous CRM experience

Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL

Ability to function in a deadline-driven environment with multiple projects simultaneously

Knowledge of Texas A&M University systems and regulations

Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership

Proficiency in Microsoft Excel, Word, and Outlook

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