Brand Protection Success Manager

Work with some of the largest and most prominent brands, ensuring we deliver a dynamic, results-driven program.

Leverage cutting-edge tools and a global support network to provide daily value.

Establish a smooth customer journey and supply both near-term solutions and long-range strategies.

Secure our customers’ success and build lasting relationships.

Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers.

Responsible for day-to-day tactical coordination and support.

Assist the Strategic Account Manager with service renewal.

Monitor and review tools and process utilized and recommend changes as appropriate.

Requirements

Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation.

Experience in a customer-facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager.

Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making.

Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal).

Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally.

Ability to retain objectivity and the understanding of a problem or situation.

ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

data analysis

complex data interpretation

customer journey mapping

tactical coordination

service renewal assistance

Soft Skills

influencing

collaboration

communication

problem-solving

relationship building

#J-18808-Ljbffr