Lead – Experimentation Operations, Product Marketing

Responsibilities

Maintain a clear view of pipeline health, WIP, blockers, and dependencies; facilitate actions that keep work moving and reduce cycle time.

Run recurring program rituals (status reviews, priority/readiness checkpoints, and retros) to ensure alignment and predictable execution.

Provide program-level coordination across tools, artifacts, meeting notes, action tracking, and documentation to support orchestration/execution teams.

Support execution leads as needed to provide coverage during vacations or busy times to support consistent throughput.

Develop and execute a communication plan that keeps leaders and partner teams informed of progress, risks, decisions, and outcomes.

Produce consistent weekly/monthly reporting on experiment pipeline, milestones, blockers, and key operational metrics.

Serve as a central connector for program operations and execution related questions, ensuring timely follow-ups and crisp handoffs.

Enforce naming conventions, tagging, ticket hygiene, and closure requirements across tracking tools and repositories.

Ensure consistent execution against defined workflows for launch readiness, closures, and EOL hygiene.

Monitor engagement with dashboards/repositories
ewsletters and recommend improvements based on usage insights.

Continuously refine templates, SOPs, and tool usage to reduce friction, improve clarity, automate, apply AI, and increase throughput.

Requirements

5+ years in program operations, product/digital operations, project management, analytics operations, or a similar role in a digital/product-focused environment.

Strong program management and organizational skills; ability to manage multiple workstreams in a fast-paced environment.

Excellent written and verbal communication; experience producing executive-ready updates and cross-functional communications.

Proficiency with workflow and documentation tools (e.g., Jira, Confluence, Excel; plus SharePoint/Power BI/Tableau or similar).

Strong attention to detail and ability to enforce documentation and data hygiene standards.

Ability to build strong cross-functional relationships and drive alignment without direct authority.

Working style: Proactive, structured, collaborative, and comfortable operating amid ambiguity.

Experience supporting digital experimentation, A/B testing, or analytics-driven product programs (Preferred).

Familiarity with consumer digital buy-flow concepts and conversion funnel metrics (Preferred).

Exposure to agile product development environments and release coordination (Preferred).

Background in knowledge management or internal communications (newsletters, executive summaries, storytelling with data) (Preferred).

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