ITAC Solutions is hiring: Audio Visual Technician in Birmingham

Are you the person everyone calls when technology problems need a real solution? Our client is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This is a high-impact role where your expertise helps keep homes and businesses connected, secure, and operating at their best.
Benefits & Extras

Company-provided service van with take-home privileges
One month of paid time off annually
Company-sponsored health insurance
Paid training and certification opportunities
Access to company-provided tools, equipment, and technology
Leadership-focused role with autonomy and influence
Compensation

$35-$45 per hour based on experience and qualifications
What You’ll Be Doing

Troubleshoot and resolve audio/video, networking, automation, security, and smart technology issues
Manage 1-5 service calls daily throughout the Birmingham area
Perform onsite and remote diagnostics to identify root causes
Lead service calls and provide guidance to junior technicians
Deliver exceptional customer service and technical support
Recommend system improvements and preventative maintenance solutions
Maintain accurate service documentation and project updates
What You’ll Need to be Considered

Ability to independently manage service calls and troubleshoot complex technology systems
Strong customer-facing communication and relationship-building skills
Experience with AV integration, automation, networking, security, or related technologies
Ability to read schematics, floor plans, and technical documentation
Strong organizational skills with the ability to manage multiple service requests
Valid driver’s license with a clean driving record

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