Customer Experience Specialist

Overview

Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when

We Care —about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!

Responsibilities

Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create Exceptional Living experiences during every customer and resident encounter
Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries
Follow up with all qualified prospects, in accordance to our company Exceptional Living policy
Responsible to renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
Create, coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries
Conduct Market Surveys to compare competition weaknesses and advantages
Understand company software usage and policies

Typical Physical Demands

Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Typical Work Conditions

Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.

Qualifications

High School diploma or GED required.
Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office – Outlook, Word Excel
Possession of a valid state issued Driver’s License and safe driving record are required.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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