Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We’re looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.
This is a pivotal role for a seasoned creative who can move seamlessly between hands‑on writing and high‑level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.
What will I be doing?
Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life
Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms
Translating complex product and technical information into compelling, benefit‑driven narratives that inspire customers and differentiate Fin in the market
Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns
Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio
Guiding and mentoring other writers (including freelancers and in‑house contributors), providing direction, feedback, and hands‑on editing
Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning
Contributing to Fin’s voice and tone evolution, helping maintain and evolve our style guides and content systems, using AI tools to help streamline process and help cross‑functional partners
What skills do I need?
10+ years of copywriting experience, ideally including B2B SaaS or tech
A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions
Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word
Expert‑level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices
Experience influencing and collaborating with senior creative, marketing, and product stakeholders
Comfort navigating highly iterative, fast‑moving environments, balancing speed with excellenceProven ability to mentor and inspire other creatives while remaining hands‑on
Familiarity with design collaboration tools such as Figma, and appreciation for writing to design
Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams
We are a well‑treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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In Summary: Staff Creative Copywriter will lead creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life . Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce .
En Español:
Fin es la compañía de Agentes de Cliente AI con una misión para ayudar a las empresas a proporcionar experiencias perfectas al cliente. Nuestro agente de IA Fin es el agente de clientes AI de mayor rendimiento en el mercado actual, lo que permite a los negocios ofrecer un soporte al cliente impecable y siempre activo durante todo el viaje del cliente desde servicio hasta ventas hasta comercio electrónico. Impulsado por nuestros propios modelos de inteligencia artificial, fin resuelve problemas complejos del cliente de extremo a extremo en todos los canales, con una configuración e integración mínimas. Fin también se puede combinar con nuestro escritorio de ayuda Intercom integrado nativamente para un solo sistema diseñado para satisfacer las necesidades de los equipos de apoyo modernos. Fundada en 2011, Fin se convirtió en una de las compañías de software privadas más rápidamente crecientes del mundo con casi 30.000 empresas globales utilizando sus productos para transformar su atención al cliente . Trabajará estrechamente con el liderazgo creativo, los estrategas de marca, diseñadores y vendedores para dar forma a ideas que resuenan en todo el mundo. ¿Qué voy a hacer? Dirigir el desarrollo de copias creativas a través de campañas, lanzamientos e iniciativas de narración que dan vida a la marca y productos de Finfort Crear una copia clara, concisa y audaz para un amplio rango de formatos, incluidas las campaña de marcas, medios pagados, páginas de aterrizaje, marketing de producto, guiones de vídeo y comunicaciones internas Traducir productos complejos e información técnica en narrativas convincentes y orientadas al beneficio que inspiran a los clientes e influyen en el mercado Colaborando estrechemente con equipos de comercialización de productos para definir una estrategia de confianza y mensajería de finfortés Impulsando la excelencia creativa; estableciendo el patrón del tono, claridad y calidad de las habilidades de redacción de escritura creativa Los expertos guías y otros directivos (incluidos los ejecutores seniors) deben desarrollar sus propias herramientas de diseño de contenido, así como crear y mejorar su capacidad de elaboración de conocimiento, ayudar a los socios sociales a agilizar y ampliar las capacidades de trabajo, además de construir nuevas tecnologías de creación de contenidos y de código abierto, aportar ideas, brindar a las mejores soluciones de aprendizajes y técnicas de comunicación, facilitar la comprensión a los sistemas de gestión de las redes sociales, etc. Si hay algo importante para usted que no está en esta lista, hable con nosotros! Salario competitivo y equidad significativa Cobertura completa de compensación médica, odontológica y visual Revisiones regulares de compensaciones - un gran trabajo es recompensado. Acceso ilimitado a Claude Code y las mejores herramientas de inteligencia artificial; experimentación y construcción se alienta y celebra. Política flexible de tiempo libre remunerada Programa de licencias parentales pagadas almacenamiento de bicicletas en la oficina Eventos divertidos para empleados, amigos y familiares! * Se requiere prueba de elegibilidad para trabajar en los Estados Unidos. El rango básico de salario para candidatos dentro del Área de la Bahía de San Francisco Es una base básica real de $155,700 - $186,000. Fin no discriminará a un solicitante o empleado sobre la base de su raza, color, religión, credo, origen nacional, ascendencia, sexo, género, edad, discapacidad física o mental, estatus veterano o militar, información genética, orientación sexual, identidad de género.