Senior Travel Agent - Publicity Entertainment Job at BCD Travel in New York

Senior Travel Agent - Publicity Entertainment
Location: US, Virtual, NOAM

Date: Jul 7, 2026

You’ll be working for Netflix, the world’s leading streaming service. With an operation that covers 190 countries and that has transformed so many lives, you’ll provide first‑class customer service as you move travellers around the globe. A love of films, TV, media is a definite plus as you’ll work closely with Netflix personnel as part of their core support network.

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge, assisting clients to perfect their travel plans and ensuring smooth journeys. You will be the ‘go‑to’ person for Netflix travellers in North America and other global locations.

Responsibilities

Accurately and efficiently handle incoming travel requests via multiple channels, e.g., phone and email for Netflix Entertainment. Travel may include A‑listers, VIPs, talent, press, and groups.

Provide creative solutions to meet publicists’ requirements.

Be aware of budgets and offer the best solutions possible.

Understand the needs of publicists and travellers, appropriately guiding them to the best solutions.

Handle amendments, cancellations, and schedule changes, including recalculations of domestic and international airfares.

Manage accommodation, meet & greet, chauffeured cars, lounges, and other VIP services.

Deliver great customer service, showing enthusiasm for working with clients.

Update travel manifests and travel logs.

Ensure accuracy in itineraries, invoicing, and billing.

Keep up to date with the changing nature of travel resulting from the pandemic.

Provide visa and country‑entry restriction guidance.

Work with colleagues in different regions to provide a successful global follow‑the‑sun operation.

Qualifications

Previous entertainment travel experience or VIP travel is essential.

Strong working knowledge of Sabre GDS and good fares and ticketing expertise.

Good worldwide geography and keen attention to detail.

Proven ability to handle multiple priorities simultaneously, adapt to change.

Ability to work flexible hours, including possible occasional bank holidays.

Ability to work independently, exercising discretion and judgement.

Proven excellent customer service provision and problem resolution skills.

Ability to work under pressure.

Adaptable to aspects of the client culture.

Ability to work with international teams to serve a common goal.

Experience with handling small or large groups would be beneficial.

About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. We handle everything from managing travel for TV & film productions to transporting teams to events on short notice.

Benefits and Compensation
We value open communication, collaboration, and a flexible work‑life balance. Opportunities include flexible working hours, work‑from‑home or remote options, career‑growth prospects, generous vacation days, and a fair compensation package that includes wellbeing tools. The salary range for this position in the US is $58,000–$80,000, depending on skills, experience, and location.

Accommodation and Inclusion
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests contact our Talent Acquisition department at careers@bcdtravel.com.

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