Watches & Fine Jewelry Advisor, South Coast Plaza

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role
We are looking for a Watches & Fine Jewelry Advisor who will play a vital role in providing a superior level of service to clients, increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The WFJ Advisor will be part of the end‑to‑end client experience, working alongside a diverse sales team and reporting to the boutique’s leadership.

Responsibilities

Lead the development of new customers, converting walk‑in traffic to clients and brand ambassadors.

Optimize the client experience by providing prompt, professional, warm, and courteous service.

Build genuine relationships with clients through thoughtful and consistent outreach.

Demonstrate a can‑do attitude in every situation to consistently exceed client expectations.

Take in repairs and maintain consistent follow‑up with clients regarding repairs and alterations.

Support the boutique team during the selling ceremony to drive success around the product and brand.

Qualifications

Ability to thrive in a team environment and work collaboratively.

Understanding of, and passion for, client experience.

Excellent communication skills.

Foreign language skills are preferred but not required.

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.

Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics

Full‑time in‑store and in‑person presence required to support client sales and service.

Minimum of 3 years professional experience in a luxury retailer or relevant client‑facing role such as hospitality.

Ability to work with a diverse client base.

Proven success in achieving sales goals.

Proficient knowledge of the South Coast Plaza and surrounding communities.

Ability to lift 15 lbs.

Flexible schedule with the ability to work late nights, weekends, and some holidays.

Compensation

The anticipated hourly range for this position is $27.70 through $40. Hourly rate is one component of the total compensation. Other forms of variable pay may be offered, including bonus potential, benefits, and/or perks.

Benefits and Perks

Family and caregiving benefits (including parental leave, fertility support, MilkStork, and Care.com Membership).

Generous paid time off policies to include vacation, holiday, sick and volunteer days.

401(k) and other incentives.

Robust healthcare offerings: medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program.

Life insurance, accidental death & dismemberment, short‑term disability, long‑term disability, health advocate, international business travel accident & medical, and commuter transit & parking.

Diversity and Inclusion

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.

We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.

We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

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